Optimize your
customer experience

Make faster, data-driven decisions with the UserReplay Customer Experience platform today.

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With UserReplay we can now detect, identify and validate issues within minutes.

Greg Machin
Conversion Analyst, Netflights
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We can actually watch, validate and act on the customer interaction and behaviour, in real-time.

Mike Austin
VP Ecommerce Technology at Rooms To Go

Empower every team with rich customer data.

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Session Replay

Replay sessions in high quality and see a huge amount of information about every session.

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Realtime Dashboards

Flexible, realtime data dashboards tailored to each team's workflow.

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Smart Segments

Machine learning powered segments group together your most important sessions

Discover, inspect and take action on the right sessions

UserReplay’s intelligent segments and dashboards help you discover the issues which are costing you revenue, automatically.

Book a session with one of our Customer Experience specialists today.

Take action, instantly

UserReplay ActiveCX allows you to take actions based on your real time data.
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Realtime Search

Powerful realtime search and filtering helps you find specific issues quickly.

Realtime Search

Examples:
  • Find all sessions where the user had more than 4 items in their cart and a total basket value of over $100.
  • Find all the sessions receiving search errors on your site, analyze what they were looking for.
  • Find all the sessions from a specific advertising campaign and see how well it performed.

Alerts

Examples:
  • When a customer with a cart value of more than $100 abandons, send a webhook.
  • When average number of pages per session drops, send an email.
  • When cart abandonment spikes, send an email.
  • When average cart value drops, send a Slack message.
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Alerts

Create smart, realtime alerts based on your own custom criteria.  Trigger emails, webhooks, Slack messages and more.

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Monetization & ROI

Get comprehensive monetization analysis in realtime.  Attach an exact dollar value to every customer experience issue.

Monetization Analysis

Examples:

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    See how much revenue you’re losing out on for each customer experience issue.

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    Calculate realtime revenue for specific pages, user journeys or cohorts.

Connect your favorite apps

It’s your data – use it however you like with our huge ecosystem of connected apps and services.

Create amazing automations based on your customer data.

Powered by machine learning

UserReplay intelligently analyzes every session against a number of custom trained ML models.

Designed to help highlight important sessions and enable advanced automation.

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Propensity to Convert

Intelligently analyzes each sessions likelihood to result in a purchase.  

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High Value Churn

Identify customers who are likely to leave your site without a purchase and automate an intervention.

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Stuck in a Loop

Monitors for sessions which show frustration through taking repeated actions within the user interface or between pages.

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Lookalike Sessions

Once you've identified an issue, automatically determine how many other sessions are impacted.

See the all new UserReplay

Watch a demo of UserReplay’s breakthrough Customer Experience Platform.

Customers love UserReplay

UserReplay helps some of the world’s largest brands identify and fix customer experience issues.

Delighting customers is critical today— you can’t ignore it. If customers have a challenge with your experience, they’ll quickly leave for a competitor

Michael Brady
CIO at Market America

UserReplay has become an essential part of our arsenal of tools to manage our environments.

Julian Hall
VP Enterprise Architecture and Application Development at SSFCU

With UserReplay we can now detect, identify and validate issues within minutes.

Greg Machin
Conversion Analyst at Netflights

We can actually watch, validate and act on the customer interaction and behaviour, in real-time.

Mike Austin
VP Ecommerce Technology at Rooms To Go

UserReplay have delivered for BT over the last few years – and are a partner we really value.

Duncan Rutherford
Head of eCommerce at BT

Once you have the ability to extract the type of information UserReplay provides, you can’t live without it.

Brad Schneider
Director of Application Development at The Container Store

Book a meeting with our experts

Discover how to optimize the customer experience on your site. Complete the form to book your demo. Our experts will:

Done-circle Discuss your use cases and business needs
Done-circle Give you a hands on demonstration of UserReplay
Done-circle Show how to empower every team with customer data

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🚨 Introducing: UserReplay Alerts. Get notified when customers are struggling.

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