See what users did on your site with pixel
perfect replay.
See which elements on your site
customers are engaging with.
Visualize all your customer data with
dashboards for every team.
Get alerted to customer experience issues
on your site automatically.
Collect feedback directly from your
customers and discover issues.
Discover technical issues with your site
impacting customer experience.
Monitor the customer experience in your
iOS and Android applications.
Combine real-time interaction, performance, revenue and feedback data to provide the most complete picture of customer behaviour and remove conversion obstacles.
Delighting customers is critical today—you can’t ignore it. If customers have a challenge with your experience, they’ll quickly leave for a competitor.
UserReplay analyses high-fidelity information about customers as they interact, alerting teams to issues as they happen. It provides the data insights to inspire great decisions.
To get a true picture of customer behaviour, you need to validate insights across multiple data sources. UserReplay combines the widest set of real-time customer interaction, performance, revenue, CX Score and feedback data in a single solution. It uses AI to automatically surface issues and insights across all of these data sources.
Smart alerting provides fine grained reporting of issues and trends to ensure individuals and teams receive the information they need.
Fully customizable dashboards give every team access to the critical customer data they need to improve your digital experience.
Identify key blockers to conversion on your site automatically. UserReplay tells you exactly where customers are struggling.
Collect feedback from your customers directly through UserReplay. See how much revenue is being lost by specific customer issues.
UserReplay is the most flexible digital experience analytics solution on the market, ensuring every team member receives dynamic data that fits their individual business context.
Help your ecommerce and product teams identify areas of customer struggle on your site automatically. UserReplay monitors every element on every page to identify where you are potentially losing revenue.
Use UserReplay’s lightning fast universal search to find individual customer sessions in an instant. Get straight to the replay of a customer to isolate and resolve their issue. Use session share links to share a replayable link of their session with the team.
Rely on the largest pool of prioritised data to quickly reveal high-fidelity insights and high business value. Empower your team with rich visualisations to help inspire great cross-team decision making.
Utilize the huge amount of technical data in UserReplay to identify technical issues on pages which are causing issues and potential lost revenue. UserReplay monitors over 30 technical metrics including JS Console, Page Load Time, API Request & Response and much more for every page view.
Get a powerful overview of every aspect of your site’s customer experience. Identify issues which are impacting your customers in real time. Our Senior Management dashboards roll all of UserReplay’s high fidelity data up to easy to digest reports which give you a quick overview of your site’s customer experience.
Rely on the largest pool of prioritised data to quickly reveal high-fidelity insights and high business value. Empower your team with rich visualisations to help inspire great cross-team decision making.
Help your ecommerce and product teams identify areas of customer struggle on your site automatically. UserReplay monitors every element on every page to identify where you are potentially losing revenue.
Utilize the huge amount of technical data in UserReplay to identify technical issues on pages which are causing issues and potential lost revenue. UserReplay monitors over 30 technical metrics including JS Console, Page Load Time, API Request & Response and much more for every page view.
Use UserReplay’s lightning fast universal search to find individual customer sessions in an instant. Get straight to the replay of a customer to isolate and resolve their issue. Use session share links to share a replayable link of their session with the team.
Get a powerful overview of every aspect of your site’s customer experience. Identify issues which are impacting your customers in real time. Our Senior Management dashboards roll all of UserReplay’s high fidelity data up to easy to digest reports which give you a quick overview of your site’s customer experience.
Sign up for a free 14-day trial or ask to see our platform in action.
The complete customer experience toolkit.