15,000,000,000 cX JOURNEYS improved

Identify and act on customer experience issues in realtime, at scale.

Don’t just discover lost revenue, prevent it. UserReplay’s market-leading AI identifies and alerts relevant teams before revenue is lost.

Increase revenue and improve CX in real-time

Make sense of huge data coverage with machine learning and real-time alerts

The critical data that high-performance digital teams need

made for

High converting ecommerce teams

Identify and fix conversion issues in hours not months. AI-segmented screen recordings, and real-time alerts.

For ecommerce ->

made for

Customer Service teams that want to delight

The data you need to delight. Replay customer interactions at the point of frustration.

For customer service teams ->

made for

Uptime-obsessed IT & Risk teams

Our always-on platform immediately alerts you of IT and compliance issues. Before they become a problem.

For IT and risk teams ->

Take action, instantly

UserReplay ActiveCX allows you to take actions based on realtime alerts.

Realtime Search

IINSTANT SEARCH

Realtime Search

Powerful realtime search and filtering helps you find specific issues quickly.

Find all sessions where the user had more than 4 items in their cart and a total basket value of over $100.

Find all the sessions from a specific advertising campaign and see how well it performed.

EVERY TEAM UPDATED IN REAL TIME

Alerts when, where, and to who you need

Create smart, realtime alerts based on your own custom criteria. Trigger over 1,500 apps, platforms, and workflows.

When a customer with a cart value of more than $100 abandons, send a webhook.

When average number of pages per session drops, send an email.

When cart abandonment spikes, send an email.

When average cart value drops, send a Slack message.

Monetization & ROI

UNDERSTAND RISK

Prioritize issues based on their impact on revenue

Powerful realtime search and filtering helps you find specific issues quickly.

See how much revenue you're losing out on for each customer experience issue.

Calculate realtime revenue for specific pages, user journeys or cohorts.

"Once you have the ability to extract the type of information UserReplay provides, you can’t live without it."

Brad Schneider
Director of Application Development, The Container Store

Let’s have a chat

Instantly and constantly improve your CX

Book a free, 15-minute call with one of our Customer Experience Specialists today. Discuss your CX challenges and get a UserReplay demo.

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Identify and act on customer experience issues in realtime, at scale.

Increase revenue and improve CX in real-time

Make sense of huge data coverage with machine learning and real-time alerts