Feedback

Collect real-time feedback to optimize your website

FEEDBACK BUTTON

Collect user feedback from anywhere on your site

Our fully brandable feedback button fits in seamlessly with your brand and gives your users a simple way to tell you they how they feel.

It’s highly configurable so you decide exactly which pages to show and hide it on.

FEEDBACK REPLAY

Replay sessions to see exactly what happened

 No more searching for more information about a specific piece of feedback, UserReplay gives you everything you need in one place.

Instantly replay a user’s session where they left feedback.

See the issue exactly as they saw it and fully understand the context around the feedback they left.

You’ll also get access all the technical data recorded by UserReplay – helping you identify what caused the issue in the first place.

Feedback Analytics

Easily visualize the most common customer feedback themes to see which problems users are having most often.

Quantify how much revenue each issue is causing you using our rich revenue and basket data to understand which issues to prioritize.

Find out which pages on your site are causing the most user frustration.

FEEDBACK ALERTS

Instant alerts on your favorite platforms

Get alerted in Slack, Microsoft Teams or by Email the second a new feedback term starts trending.

Jump straight into the session replay for the customer feedback session to see exactly what happened, all with one click.
Let’s have a chat

Start learning from your user feedback

Book a free, 15-minute call with one of our Customer Experience Specialists today. Discuss your CX challenges and get a UserReplay demo.

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