Resources

Find out more about UserReplay, our expertise, ideas and customer successes – and discover what matters most in eCommerce right now
 
27th July 2020

Customer Experience Trends 2020: what’s out, what’s in, and what’s next

The biggest CX trends taking us into 2021.

13th August 2020

How UserReplay saved 12 ecommerce clients a total $86,247,000 in annual revenue

Here's how identifying hidden complex issues for 12 of our clients led to saving over $85,000,000 in annual revenue.

22nd July 2020

Ecommerce innovation: 5 really smart ideas from Asos’s checkout flow

We've picked out 5 of the most innovative things they have done to provide a high-quality and high-converting customer experience

20th July 2020

These 11 leading ecommerce podcasts are essential for Ecommerce Professionals

11 ecommerce podcasts that are essential if you want to benefit from a wide range of experiences, failures and successes.

7th July 2020

Product News: 🚨 Alert! Get notified when your ecommerce customers are struggling

Alerts is core to UserReplay's mission to offer proactive ecommerce and customer experience monitoring.

22nd June 2020

8 common ecommerce frustrations that keep customers away (and proven strategies to win them back)

In a survey we conducted, we found that a poor ecommerce customer experience would cause 53% of customers to abandon the site permanently.

6th May 2020

UserReplay News: Customer Experience Scores just got personal (and real time)

Understand what kind of experience customers are having on your site right now.

4th March 2020

A note from our CEO: Active CX is the answer

I believe clients of CX Analytics deserve better and that is what we set out to deliver with the new version of UserReplay, Active CX

Our new eBook is here: eCommerce Risks & Opportunities During COVID-19

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