Blog

27th July 2020

Customer Experience Trends 2020: what’s out, what’s in, and what’s next

The biggest CX trends taking us into 2021.

22nd July 2020

Ecommerce innovation: 5 really smart ideas from Asos’s checkout flow

We've picked out 5 of the most innovative things they have done to provide a high-quality and high-converting customer experience

20th July 2020

These 11 leading ecommerce podcasts are essential for Ecommerce Professionals

11 ecommerce podcasts that are essential if you want to benefit from a wide range of experiences, failures and successes.

7th July 2020

Product News: 🚨 Alert! Get notified when your ecommerce customers are struggling

Alerts is core to UserReplay's mission to offer proactive ecommerce and customer experience monitoring.

22nd June 2020

8 common ecommerce frustrations that keep customers away (and proven strategies to win them back)

In a survey we conducted, we found that a poor ecommerce customer experience would cause 53% of customers to abandon the site permanently.

6th May 2020

UserReplay News: Customer Experience Scores just got personal (and real time)

Understand what kind of experience customers are having on your site right now.

4th March 2020

A note from our CEO: Active CX is the answer

I believe clients of CX Analytics deserve better and that is what we set out to deliver with the new version of UserReplay, Active CX

8th November 2019

[Free Download] Forrester Ecommerce Playbook 2019 – must-have eCommerce features

UserReplay brings you this must-have eCommerce report from Forrester as a free download.

7th November 2019

[Infographic] Ecommerce Peak Season Infographic

Download our infographic to ensure your revenue hits great heights and your digital team avoids the top 5 CX disasters.

7th November 2019

[Free eBook] Top eCommerce Issues That Ruin a Retailer’s Holiday… And How To Avoid Them!

Our new eBook for ecommerce professionals.

6th November 2019

85% of shoppers prefer free shipping to fast shipping

And 8 more ecommerce insights for the 2019 Holidays

16th May 2019

[Free eBook] Machine Learning For CX Professionals – 5 real-life CX use cases

You may still be wondering what the real-life value of using machine learning is in the world of CX analytics. We bring you 5 real-life CX use cases to shed some light on this.

11th March 2019

App hoc world

The increasing mobile usage has a significant impact on businesses worldwide.

5th March 2019

3 CX Travel Trends to Watch Out For in 2019

A product-led approach is essential for digital CX. With this we identified some of the 2019 CX travel trends.

13th February 2019

SSFCU

29th October 2018

Black Friday 2018 CX Infographic

Johnny 5
5th September 2018

AI Use Cases in Action

Mobile Customer Experience
26th June 2018

Why Mobile is a catalyst for future digital experience ecosystems

Devil and Angel
20th March 2018

The devil on your shoulder

CX for Finance
6th February 2018

Customer Experience: The New Frontier in the Financial Industry

Teamwork
24th January 2018

The key to customer conversion

Travel eBook
17th January 2018

The Ever-Changing Travel Ecommerce Landscape

Our new eBook is here: eCommerce Risks & Opportunities During COVID-19

Download free
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