The UserReplay platform gives your teams everything they need to actively improve every customer experience.
| Enterprise | Premium | Essentials | |
|---|---|---|---|
| Session Replay | |
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| Universal Search | |||
| Realtime Filters | |||
| Session Magic Links | |
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| Conversion Funnels | |||
| Session Explorer | |||
| Conversions | |
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| Dev Tools | |||
| Data Export | |||
| Customer Experience API | |||
| Network Requests | |||
| Clickmaps |
Create advanced alerts and automations based on any customer data in UserReplay.
| Enterprise | Premium | Essentials | |
|---|---|---|---|
| Alerts | |||
| Webhooks | |||
| Slack & Microsoft Teams | |||
| Zapier Integration |
UserReplay’s customizable CX scores give you a quick and easy way to see what kind of experience customers are having on your site.
| Enterprise | Premium | Essentials | |
|---|---|---|---|
| Customizable CX Scoring | |||
| CX Score Alerts |
Our advanced Customer Data Studio gives you full, complete and unlimited access to your customer data. Create amazing customized visualizations and dashboards tailored to your specific business.
| Enterprise | Premium | Essentials | |
|---|---|---|---|
| Visualisation Library | |||
| Visualisation Builder | |||
| Unlimited Dashboards | |||
| Full Screen Dashboards | |||
| Real Time Data | |||
| Shareable Reports | |||
| Embeddable Data Visualisations | |||
| SQL Queries |
UserReplay collects huge amounts of technical page performance data which you can use to isolate technical performance issues and fix bad customer experiences.
| Enterprise | Premium | Essentials | |
|---|---|---|---|
| Performance Dashboards | |||
| Performance Alerting |
The UserReplay platform gives you a huge amount of flexibility around how you collect and expose data to your teams.
| Enterprise | Premium | Essentials | |
|---|---|---|---|
| Exclude PII & Sensitive Data | |||
| Restrict by User Agent, IP, Location and more | |||
| URL Parameter Indexing | |||
| Data Layer Indexing | |||
| Custom Data Indexing | |||
| Archiving Rules | |||
| Advanced User Permissions | |||
| SSO + SAML Sign On |
UserReplay is built with user privacy at the core. Our suite of data privacy tools and advanced options empower you to make the right decisions to honor your users' data requests. Delete any customer data easily using rules, our API or through the UI.
The default length of time that session data is held in the UserReplay environment is 30 days, after which time the data is securely deleted. We believe that this is a sufficient length of time for the website owner to use the data for the legitimate purpose for which it had been collected, although the automatic deletion policy can be altered depending on your needs.
UserReplay does not allow the capture of personal data within its own environment. Personal data is redacted at the first point of contact, in the website visitor’s browser. In addition to automated monitoring we regularly audit our implementations manually to ensure we are not collecting personal data. It is essential that no personal data such as passwords, contact details or payment details are ever sent to UserReplay. To facilitate this, UserReplay has implemented a whitelist approach to scrubbing (Scrubbing is a term used by UserReplay to describe either completely excluding content from capture or masking textual content by obfuscating the characters). This approach means we scrub pages using a masking technique on all user input elements by default. As an extra precaution, the JavaScript tag has added intelligence to prevent it from ever capturing a valid credit card number, utilizing the Luhn algorithm to identify potential credit card numbers and scrub them as an additional check prior to sending the anonymized data to the UserReplay environment.
UserReplay is primarily a fully SaaS hosted product. If you have specific requirements, we do offer a fully on-premise product. To find out more about our on premise deployment options, please contact us.
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