Blog

21st September 2020

NEW: Introducing Active Feedback — fusing quant and qual data, for real-time insights and results

Today, we’re excited to launch a new UserReplay feature, Active Feedback – designed to provide a more complete image of your website’s Customer Experience.

14th September 2020

Usability issues kill Customer Experience. Is your site guilty of these 5 oversights?

Fixing technical errors is one thing, but development teams also need to be on the lookout for seemingly innocent usability flaws and failings. Here's 5 to look out for.

3rd September 2020

10 examples of unique eCommerce user experiences (and what you can learn from them)

Because leading eCommerce websites are not just easy to use, they provide a superior buying experience. Here's 10 of our favorites.

13th August 2020

How UserReplay saved 12 ecommerce clients a total $86,247,000 in annual revenue

Here's how identifying hidden complex issues for 12 of our clients led to saving over $85,000,000 in annual revenue.

27th July 2020

Customer Experience Trends 2020: what’s out, what’s in, and what’s next

The biggest CX trends taking us into 2021.

20th July 2020

These 11 leading ecommerce podcasts are essential for Ecommerce Professionals

11 ecommerce podcasts that are essential if you want to benefit from a wide range of experiences, failures and successes.

22nd June 2020

8 common ecommerce frustrations that keep customers away (and proven strategies to win them back)

In a survey we conducted, we found that a poor ecommerce customer experience would cause 53% of customers to abandon the site permanently.

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