This year shoppers and retailers lose almost a week of holiday shopping, thanks to a U.S. Thanksgiving Day that’s six days later than last year. This places digital teams under greater pressure, as retailers need to achieve higher revenue gains in less time
The Holiday Season eBook is your survival kit. Because it’s packed full of customer behavior predictions. Such as CX pitfalls to be aware of and best practice advice to ensure you are on the right side of your revenue targets.
You may think it’s “mission accomplished” when a customer reaches the checkout stage, but there’s still work to be done. 41% of online shoppers have
The management of User Replay is delighted to announce the successful completion of a Management Buy Out (MBO) of UserReplay. Central to this change is
You’d be forgiven for fearing customer feedback a little but we all know positive feedback is a force for good too. However, when as many
On-Site customer feedback actively helps to improve eCommerce conversion. So we are bringing you this Playbook to increase the understanding of its unique strengths. On-site
How much of your working day do you spend talking? And how much do you spend listening? They say that great salespeople achieve an 80/20
In the hyper-competitive world of eCommerce, conversion is King and video can be a powerful friend in that battle.
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The complete customer experience toolkit.
